Important: As these are perishable products, they cannot be physically returned due to food safety and hygiene regulations.
However, we offer a full refund in the following cases:
- The product arrived damaged or in poor condition
- You received a different product than the one ordered
- The product does not meet the expected quality
- Any issue related to the freshness or quality of the product
Refund process for perishable products:
- Contact us at info@solo-chai.com within 3 days of receiving your order
- Provide photos of the product and describe the issue
- No need to return the product physically
- We will process a full refund once the issue is verified
Quality Guarantee:
- All our products are shipped fresh and in perfect condition
- If you're not satisfied with the quality, we will refund 100% of the amount paid
- Refunds are processed within 3–5 business days
Your satisfaction is our priority. While we cannot accept physical returns of perishable items, we guarantee a fair refund in case of any issue.
